Below FAQ are some common concerns of our clients before purchasing the any products .
If you have other questions, please just send it to support@donalfo.com
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 15-24 hours!
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom!
What's the usual turnaround time for processing and delivering orders?
Orders placed after the cut-off time are processed on the next business day.
Delivery times are as follows:
- United Kingdom: 5-7 business days.
How can I track your order?
You’ll see a “Track your order“ option in the header. Click on it, and you’ll find two sections: one where you enter your order number and email to track your order, and another where you can input your tracking number for the same purpose. For any further queries, feel free to contact us
Where is my order confirmation?
You’ll automatically receive an email confirmation when you place an order. If it doesn’t arrive within 24 hours, please reach out to us at support@donalfo.com to address any potential issues. Be sure to check your spam or junk folder before contacting us, as the order confirmation might have ended up there.
Why has my order been canceled?
Use this text to answer questions in as much detail as possible for your customers.
Can I modify or cancel my order after it has been placed?
For modifications or cancellations, please contact our customer service as soon as possible at support@donalfo.com Weekend orders are processed the next business day.
What is the return policy and which items are excluded from return?
Returns must be initiated within 30 days from the delivery date. Items must be in original condition with all tags, extra accessories, and original packaging included.
How do I initiate a return or exchange?
Please email our customer support team at support@donalfo.com with your order number and reason for the return. Our team will review your request and, if applicable, provide a return authorization and a return shipping label.
How long does it take for a refund to be processed?
Once we receive and inspect your return, refunds will be processed within 10-14 business days and issued to your original payment method.
What's the best course of action if your order arrives defective or damaged?
If you receive a defective or damaged item, reach out to our customer support team right away at support@donalfo.com with your order number and photos of the damage. We’ll guide you through the return process.
Which payment options are available, and how is the transaction protected?
We accept PayPal, Apple Pay, Stripe, Visa, Discover, JCB, Shop Pay, American Express (AMEX). All transactions are secured using advanced encryption technologies and comply with PCI DSS standards.
How can you ensure you're picking the perfect size or version of a product?
Check the size guide on the product page. For extra help, reach out to our customer service team support@donalfo.com
How can I get information about upcoming promotions or discounts?
Subscribe to our newsletter or follow us on social media for all the updates and exclusive offers!
Is it possible to place an order without registering an account?
Absolutely! Feel free to place an order as a guest—no account creation required.
Why create a customer account?
By creating a customer account, you can easily track your orders, save your shipping addresses for quicker checkouts, and gain access to exclusive offers.
How can I update my account information or change my password?
To update your account information or change your password, log into your account, go to the account settings page, and follow the prompts to make the necessary changes. If you need further assistance, don’t hesitate to reach out to our customer support team!
Curious about how we safeguard your privacy and personal info?
We use advanced security measures to protect your personal data and comply with privacy regulations. For more details, refer to our Privacy Policy on our website.