At Donalfo, we’re committed to ensuring you’re thrilled with your purchase. If your item isn’t exactly what you expected, our straightforward return and refund policy makes it easy to shop confidently.
1. Easy Returns
We want you to be satisfied with your purchase! You may return items within 14 days from the date of receipt, as long as they meet the following conditions:
- Unworn and Unused: Items must be in their original, unworn condition.
- Original Packaging: Items should be returned in their original packaging, with all tags attached.
Exclusions
Please note that some items are non-returnable, including:
- Customized or personalized items
- Gift cards
- Final sale or clearance items marked as non-returnable
2. Steps to Return an Item
Returning your item is simple. Just follow these steps:
- Contact Us: Send us an email at support@donalfo.com with your order number and reason for return.
- Receive Return Authorization: We’ll provide a return authorization and step-by-step instructions.
- Pack It Securely: Ensure the item is packaged carefully to avoid damage during shipping.
3. Refund Process
We strive to process refunds as quickly as possible:
- Inspection and Approval: Once we receive your return, we’ll inspect the item and process your refund within 14 days.
- Notification: You’ll receive an email confirmation once your refund has been processed.
- Refund Method: Refunds are issued to your original payment method. Please allow a few business days for the funds to appear in your account, depending on your bank.
4. Exchanges
If you need a different size, color, or style, please follow the return process above and place a new order for the preferred item. This ensures you don’t miss out on your desired selection.
5. Return Shipping Costs
- Our Responsibility: If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping cost.
- Your Responsibility: If returning for other reasons, the shipping cost will be your responsibility.
- Non-Refundable Shipping Fees: Original shipping costs are non-refundable unless the error was ours.
6. Consumer Rights
This return policy aligns with your consumer rights. You have the right to cancel your order within 14 days of receiving it without providing a reason.
7. Questions? We’re Here to Help!
If you have any questions or need assistance with a return, don’t hesitate to reach out:
- Email: support@donalfo.com
- Phone: +44 7479 288151
- Address: 1/2 72 Ferry Road, Yorkhill, Glasgow, United Kingdom, G3 8QW
We’re here to make your shopping experience smooth and satisfying!