At Donalfo, we strive to provide a reliable and timely delivery experience for all our customers. Below are the details of our shipping policy:
Delivery Times
- Standard UK Delivery: Estimated delivery within 5-7 business days.
- Express UK Delivery: Next working day delivery for orders placed before 3:00 PM (Monday to Friday). While we aim to meet this timeframe, delivery is subject to potential delays by the courier.
Order Tracking
Once your order is dispatched, we will send a tracking number to your email. You can track your package via the provided link on our website or directly through our shipping partner. We will also keep you updated on the status of your package through email notifications.
Changes & Cancellations
- Order Cancellations: To cancel your order, please email us at support@donalfo.com within 24 hours of placing your order. Unfortunately, we cannot process cancellations after this period.
- Address Changes: If you need to update your delivery address, please contact us at support@donalfo.com within 24 hours of your purchase to ensure your package is delivered to the correct location.
Shipping Courier
We offer free shipping on all UK orders, primarily using Royal Mail. In some cases, we may use an alternative courier like UPS, depending on package requirements.
Contact Us
Our team is always here to help. If you have questions about your order, delivery, or anything else, please get in touch:
- Email: support@donalfo.com
- Phone: +44 7479 288151
- Business Address: 1/2 72 Ferry Road, Yorkhill, Glasgow, United Kingdom, G3 8QW
We value your feedback and are committed to providing excellent service with every order.